Exceptional Care
You Deserve
Our Promise To You
Always On Time
Get your prescription to you door whenever you need it.
Always Accurate
Strive to ensuring your medications are exactly what you need.
Always Consulted
We consult your doctor, coordinate with insurance and manage refills.
Always Here
Our pharmacy care team is on call for questions and consultations.
Always Affordable
No additional cost for our services and we accept all plans.
Always More
We provide other pharmacy items that you may need like insulin.
Simplify Your Treatment
- 1
Personalized Packets
We sort out the perfect dose for you and clearly list all your medications.
- 2
Personalized Notifications
We advise you of the exact day and time to take every dose.
- 3
Tear And Go!
Each pill packet is individually packaged for you. Take it with you and tear open when needed.
Getting Started Is As Easy As...
- 1Step 1
Create your profile online or call us at
1-833-PILLWAY and we will assist you - 2Step 2
We review your details and keep you
updated - 3Step 3
We deliver your medication for free
- Done!
You’re all set! No more trips to the pharmacy!
You May Be Wondering
Does Pillway sell OTC medications or other items?
Yes! You can order vitamins, supplements, over-the-counter meds and other pharmacy items like insulin, inhalers, creams etc. with your prescription.
We can even pack your vitamins in your daily dosage packets to make it easier for you to take them with your other medications.
Can Pillway do specialty medications that require temperature control?
Yes, we can accommodate all medication needs including specialty medications. Depending on the temperature requirements, Pillway will ship using our Cryopaks to ensure optimal temperatures are maintained during the transit time.
How does Pillway deliver temperature sensitive medication?
Our team uses Cryopaks which can maintain temperatures between 2-8 degrees Celsius for up to 72 hours. These items are shipped Monday to Wednesday only – to account for possible delays in transit. They are also shipped with higher priority than regular deliveries due to the sensitive nature of the medication.
How do I talk to a Pillway Pharmacist?
You can reach us by calling, texting, or using the Pillway app on your phone. With the Pillway App, you can chat with a pharmacist whenever you need to. We’re your pharmacy and medical clinic in your pocket!
What if my drug plan does not cover the drug that I am prescribed?
Our pharmacist will find an alternative medication within the same therapeutic class that is covered and contact the doctor directly to request the switch. Some items require special authorization, which our team will also help facilitate by contacting the prescriber directly.
Can I coordinate my benefits with my spouse's plan?
The coordination of benefits offers a clear framework between two insurance companies. If you have private insurance coverage, please call us to help determine who is responsible for paying a claim and in which order.
Does Pillway deliver medications directly to infusion clinics?
Yes, we can set up automatic deliveries as well as patient-initiated orders to be delivered directly to infusion clinics. Our team would ensure that these are delivered 1-2 days prior to the patient requiring them. To do this, we would require consent from the patient and the infusion clinic coordinator or nurse.
Can Pillway deliver to my workplace?
Yes, you can list your workplace as your delivery address. Please note that all deliveries require signature, so you or a designated person must be available for signature at the time of delivery. Please also review with your employer to check whether this is acceptable as some employers do not wish to assume the liability.
How fast is delivery and what areas does Pillway not deliver to?
Pillway offers same day delivery in the GTA and Lower Mainland areas and 1-2 days for the rest of Canada. This applies to 95% of the addresses within Canada. However, if you live in an isolated or remote area that is not accessible year round by ground transportation, delivery may take longer and could incur a charge. If unsure, please reach out to our team at 1-833-745-5929.