Pillway is a Brand of Simpill Health Group Inc.
What information do we collect?
We collect personal information such as name, age, gender, phone number, email address, shipping address, provincial health card details (or image of card), credit card details (or image of card), insurance details (or image of card), prescription information and any other necessary information required to deliver medication through our Platform. We also collect optional medical and health-related information to serve you better and share with our pharmacist and healthcare team that you may provide at your sole discretion. Further, we collect non-personally identifiable information, including but not limited to medication, adherence statistics and location data when you use our Platform. We may also collect additional information such as IP address, device identifiers, online identifiers, unique identifiers, access dates and times, crash logs, device event information, cookie data, or other similar identifiers, geo-location data if enabled on your device, usage information, inferences drawn from compiled data and customer profiles, payment transaction information, and cookies.
Access and disclosure:
We only allow access and disclosure of personal information as permitted by applicable laws and regulations.
Other types of information we collect:
How we use your personal information:
We use your personal information to provide and improve Services, process transactions, communicate with users, provide customer support, personalize user content or features, inform product development, and for analytics and research purposes. We also use your personal information to comply with legal or regulatory obligations, ensure the security of a service or prevent fraud, and may aggregate and anonymize personal information (or other information) stored on our system and use such aggregated information as we see fit.
How we share personal information:
We may disclose personally identifiable information to various third parties under the following circumstances: to parties who we engage on your behalf to provide you the Services, including but not limited to credit card processing, messaging and push notifications, insurance plan and delivery services, and if you book an appointment on the platform, you authorize Pillway to share the necessary personal health information to book the appointment with our virtual care partners. Users can sign up and log in to the Platform by linking third-party social accounts, Gmail, Facebook and Apple, and we may use certain personal information provided to us from linked services to create your personal Pillway account (name, email, date of birth etc.). In addition, to use for the provision of the Services, Pillway may use aggregated, non-personally identifiable demographic information for the purposes of providing insight into the trends about the general use of our services and demographics of Canadian healthcare consumers. Pillway may share this information with its strategic partners, which are required to maintain the confidentiality, security, and integrity of the information they receive. We will ensure that these parties are bound by confidentiality obligations as necessary and are prohibited from using or disclosing your personal information for any purpose other than as needed to perform their services on our behalf or to comply with legal requirements.
Pillway will not allow third parties to access your personal information without consent except to provide you with the Services. Pillway will never sell the personal information of its users. Pillway will not allow access to the personal health information of any of its users to any third party without getting the users’ express consent, except where required by law or regulatory requirements. We will ensure that any third parties to whom we disclose personal information are bound by confidentiality obligations and are prohibited from using or disclosing your personal information for any purpose other than as needed to perform their services on our behalf, to comply with legal requirements or for additional purposes where your express consent is provided.
Consent to use Personal Information:
The Services are intended for adults, and we do not knowingly collect personal information from anyone under the age of 18. A legal parent/guardian of a child can request the child’s health records from Pillway and has the authority to update health records. If we discover that anyone under the age of 18 has provided us with their personal information, we will take all necessary steps to delete this information immediately.
How we protect your privacy:
Your privacy and security are of utmost importance to us, and we take measures to protect your personal information. We follow industry-standard security measures to encrypt your data, both when it is in motion and at rest. Your personal information may be stored on your device and transferred to our servers. While we take all necessary precautions to ensure the safety of your data, it is important to note that no method of transmission or storage is 100% secure. Microsoft Azure Canadian Datacenter, an enterprise-grade cloud computing platform, hosts our servers. You can read more about Microsoft Azure’s security standards here: https://www.microsoft.com/en-us/trustcenter/Security/AzureSecurity.
Your Pillway account and personal information are protected by a password. Choose a robust and unique password and keep it confidential. Do not share your password with anyone; no Pillway employee will ask for your password. If you believe your password has been compromised, reset it immediately.
How we will use your email:
We will contact you via email for notification purposes and to inform you of promotional offers that may interest you. Personal health information (PHI) and financial information will not be communicated via email. We will not share your personal information for marketing or advertising purposes without your consent, this may include consent provided to our healthcare partners. However, we may market or advertise from time to time. You can opt out of receiving marketing and promotional material at any time, and we will take all necessary steps to remove you from the mailing list. We have implemented this set of practices to comply with Canada’s Anti-Spam Legislation (CASL).
Your control and rights over personal information
How long do we store your data, how to request data deletion or data correction and how to make a complaint:
How to contact us:
Can contact the Chief Privacy Officer via email firstname.lastname@example.org or by writing to:
Chief Privacy Officer
Simpill Health Group Inc.
8 Automatic Rd, Suite B9
Brampton ON, L6S 5N4